Shipping Policy

Shipping Policy

Shipping Policy Overview

This Shipping Policy applies to eligible orders successfully placed through www.orlyah.com. Since Orlyah provides global shipping services, actual delivery times may vary depending on the destination, local transportation conditions, customs procedures, weather, and other factors beyond our control.

We will arrange the appropriate shipping and fulfillment process based on the order information and make reasonable efforts to ensure that shipping information is clear and accurate.

Global Shipping Services

Orlyah provides global shipping services for eligible orders.

Since distances between destinations, local logistics networks, and import procedures may vary, actual shipping times can differ between regions. Therefore, the shipping times stated on the website or in this policy are intended to provide an estimate of the usual delivery period. Actual delivery times may vary depending on the specific order.

After an order is placed, we will process the order according to the provided order information and arrange shipment once the necessary preparation has been completed.

Shipping Methods

Orlyah currently offers only the following two global shipping options:

1. Standard Shipping

Standard Shipping applies to orders with a total order value below USD 66.

  • Order Value: USD 0 to less than USD 66

  • Shipping Method: Standard Shipping

  • Shipping Fee: USD 8

In other words, when the order value is below USD 66, a USD 8 shipping fee will be charged under the Standard Shipping policy.

For example:

If the order value is USD 35, the Standard Shipping fee is USD 8.

If the order value is USD 65, the Standard Shipping fee is still USD 8.

2. Free Shipping

Orders with a total value of USD 66 or more qualify for Free Shipping.

  • Order Value: USD 66 or more

  • Shipping Method: Free Shipping

  • Shipping Fee: USD 0

For example:

If the order value is USD 66, it qualifies for Free Shipping and the shipping fee is USD 0.

If the order value is USD 80, it also qualifies for Free Shipping and the shipping fee is USD 0.

Therefore, the shipping fee is determined by whether the order value reaches USD 66.

Order Processing Time

After an order is successfully submitted, Orlyah will begin the order processing and shipping preparation process.

Under normal circumstances, orders are generally shipped within 1–3 business days after order confirmation.

The processing period may include order verification, product preparation, packaging, and handover to the shipping service. Business days generally do not include weekends or applicable public holidays. Therefore, orders placed on non-business days may begin processing on the next business day.

In certain circumstances, such as when additional order information needs to be confirmed, product preparation is delayed, or unforeseen factors occur, the shipping time may be extended.

We will make reasonable efforts to process orders according to the normal schedule and minimize unnecessary waiting time.

Shipping Time

After an order has been shipped, it enters the transportation stage.

Under normal circumstances, the estimated Standard Shipping transit time is approximately 7–15 business days. Actual transit times may vary depending on the destination country or region, local logistics conditions, customs processing, weather, holidays, and other transportation factors.

Therefore, the complete delivery period generally consists of:

Order Processing Time: 1–3 business days

plus

Estimated Shipping Time: 7–15 business days

Please note that the above timeframes are estimates under normal circumstances and do not represent a guaranteed delivery date.

For destinations with more complex shipping routes or special logistics conditions, the actual shipping time may be longer.

Shipping Fee Calculation

Orlyah's shipping fees are calculated in United States Dollars (USD).

The current global shipping rules are as follows:

Order Value Shipping Method Shipping Fee
USD 0 to less than USD 66 Standard Shipping USD 8
USD 66 or more Free Shipping USD 0

Orders reaching USD 66 qualify for Free Shipping.

If the order value is below USD 66, an USD 8 Standard Shipping fee will apply.

The applicable shipping fee will be calculated according to the order's shipping rules during checkout, and customers can review the relevant shipping charges before completing the order.

Order Processing and Shipment

To help ensure that orders enter the shipping process smoothly, please carefully review your order information before submitting an order.

Once an order has been confirmed, we will process the order according to its contents and arrange shipment using the applicable shipping method.

After an order enters the shipping process, tracking information may take some time to update. In particular, during the initial stage after a package has been handed over to the shipping service, the tracking page may not immediately display a complete shipping record.

If tracking information has not been updated immediately, this does not necessarily mean that the order has not been shipped or is not moving through the shipping process.

Shipment Tracking

Once an order has been shipped and enters the transportation process, available tracking information may be updated according to information provided by the shipping service.

The speed at which tracking information is updated may be affected by the shipping service's system, scanning times, transfer points, and the logistics network at the destination.

During transportation, a package may pass through multiple logistics facilities, so there may be periods when no new tracking information appears.

If an order has been shipped but tracking information has not changed temporarily, please allow reasonable time for the shipping system to update.

Special Circumstances During Global Shipping

Since Orlyah provides global shipping services, international transportation may be affected by circumstances beyond the direct control of the brand or customer.

These may include:

  • Severe weather;

  • Adjustments to air or ground transportation;

  • Local holidays;

  • Changes in shipping service operations;

  • Customs inspections or processing;

  • Special logistics conditions in the destination region;

  • Unforeseen natural or public events;

  • Other circumstances that may affect international transportation.

Such circumstances may cause the shipping time to be longer than the usual estimated period.

If such circumstances occur, we will handle the order reasonably based on the actual situation.

Customs and Destination Requirements

For global shipping orders, certain destinations may have local customs procedures, import requirements, or other applicable requirements.

Since regulations may vary between countries and regions, the processing time may also differ.

If a package experiences additional waiting time due to local procedures at the destination, the actual delivery time may be extended accordingly.

Customers should ensure that the shipping information provided with the order is accurate and complete and meets the normal delivery requirements of the destination.

Shipping Information

To reduce problems caused by incorrect or incomplete information during transportation, please carefully verify your shipping information when submitting an order.

If the shipping address, postal code, city, or other required information contains an obvious error, the order may not be delivered successfully.

If you need to change your shipping information after the order has entered the shipping process, whether the change can be made will depend on the current order status and the actual circumstances of the shipping service.

Therefore, please carefully confirm all shipping information before submitting your order.

Delivery Delays

Although we make reasonable efforts to process orders according to the normal schedule, shipping times are not entirely controlled by Orlyah.

If an order has already been shipped but delivery is delayed due to the shipping service, customs, weather, holidays, or other circumstances beyond our control, the actual delivery time may exceed the usual estimated shipping period.

In such cases, customers should refer to the latest tracking information and actual shipping progress.

If you have not received your order for an extended period or if the tracking status appears abnormal, you may contact us at customer@orlyah.com and provide your order number and relevant information so that we can further review the order.

Damaged or Abnormal Packages

If the outer packaging appears visibly damaged when you receive the package, we recommend documenting the condition of the package and the item whenever reasonably possible.

If the product itself is damaged or has another obvious issue, please retain relevant photographs and order information and contact us at customer@orlyah.com.

Providing clear order information and relevant supporting materials can help us better understand potential issues that may have occurred during transportation and determine the appropriate handling based on the circumstances.

Failed Delivery

If a shipping service is unable to complete delivery, it may attempt another delivery, contact the recipient, or transfer the package to a designated local location, depending on the circumstances.

If delivery fails due to an incorrect shipping address, inability to contact the recipient, failure to receive the package for an extended period, or other customer-related reasons, the appropriate handling may need to be determined based on the actual shipping situation.

Therefore, please ensure that your shipping information is accurate when placing an order and, whenever possible, remain available to receive the package.

Shipping Policy Updates

Orlyah may update or modify this Shipping Policy based on global shipping conditions, shipping service arrangements, operational circumstances, and applicable business requirements.

If the shipping rules change, the updated policy will be published on the website.

Customers should refer to the valid Shipping Policy published on the website and the actual shipping fee displayed at checkout when placing an order.

Our Approach to the Shipping Experience

We understand that for online shopping, every stage from placing an order to receiving the product contributes to the overall shopping experience.

Therefore, Orlyah will continue to pay attention to order processing, shipment, and global shipping procedures, with the goal of providing clearer shipping rules and helping customers understand the shipping method, cost, and estimated delivery time before placing an order.

At present, Orlyah offers only two global shipping options: Standard Shipping and Free Shipping.

For orders below USD 66, the Standard Shipping fee is USD 8. For orders of USD 66 or more, Free Shipping applies and the shipping fee is USD 0.

We will process orders according to their actual circumstances and make reasonable efforts to ensure that products move safely and efficiently from order processing through final delivery.