Privacy Policy
Privacy Policy
1. Introduction
Welcome to Orlyah.
The Orlyah website is operated by USEEMALL LTD. USEEMALL LTD is responsible for the day-to-day operation, website management, product presentation, order processing, shipping arrangements, and other business activities related to the website. In simple terms, Orlyah is a consumer-facing brand and website, while USEEMALL LTD is the business entity responsible for its actual operation and management.
We take your personal information and privacy seriously. After all, shopping can be made easy, but personal information should not be treated like a small item casually left on a table. We collect and use relevant information only within reasonable and necessary limits and take appropriate measures to protect it.
This Privacy Policy is intended to help you understand how we may collect, use, store, and protect your information when you visit www.orlyah.com, browse the website, place an order, contact us, or use related website functions.
By continuing to use the Orlyah website, you acknowledge that you have read and understood the relevant contents of this Privacy Policy.
2. Information We May Collect
To ensure that the website operates properly and that orders can be completed, we may collect different types of information depending on how you use the website.
This information may include your name, email address, telephone number, shipping address, billing-related information, order information, and other information necessary for completing a transaction.
For example, when you purchase a product, we need to know where the product should be delivered. When you contact us by email, we need to know where to send our response. Without these basic details, an order could be like a letter without a recipient's address—it simply would not know where to go.
We may also collect technical information related to your use of the website, such as device type, browser type, operating system, IP address, access time, pages visited, and certain website interaction records.
This technical information is generally used to understand how the website operates, improve website performance, identify technical issues, and maintain website security.
3. Why We Collect Information
We do not collect information simply for the sake of collecting it.
Personal information is generally collected and used for specific business purposes, such as processing orders, arranging shipping, confirming order details, handling refund or return requests, responding to inquiries, maintaining normal website operations, and complying with applicable legal requirements.
For example, after you complete an order, we may need to use your name and shipping address to arrange delivery. If there is an issue with an order, we may need to use your order number, email address, or other order information to identify the relevant transaction.
Certain technical information may also help us determine whether the website is operating properly. If a webpage suddenly loads like a snail trying very hard to climb a mountain, this information may help us figure out what went wrong.
4. Order and Transaction Information
When you place an order on the Orlyah website, we may record information related to that order, including purchased products, order amount, order date, order status, shipping information, and related contact information.
This information is primarily used to process orders, arrange shipping, handle order inquiries, process returns and refunds, and maintain relevant business records.
The Orlyah website is available at www.orlyah.com. Under normal circumstances, we will only process order information as reasonably necessary for relevant business purposes and will not use such information for purposes unrelated to those activities.
5. Payment Information
When you make a payment, certain payment processing activities may be handled by relevant third-party payment service providers.
Depending on the payment method used, payment service providers may process applicable payment information according to their own privacy policies and security requirements.
We may receive information relating to payment status, such as whether a payment was successful or whether an order has been completed, while certain specific payment information may be processed directly by the relevant payment service provider.
We recommend reviewing the privacy policy and terms of use of the applicable third-party payment provider when using such services so that you can better understand how your information may be processed.
6. Shipping and Delivery Information
To ensure that your order is delivered to the correct destination, we need to use information related to delivery.
This information may include the recipient's name, shipping address, telephone number, and order-related information. Depending on the actual shipping requirements, relevant information may be provided to logistics or transportation service providers responsible for delivering the package.
Orlyah provides global shipping services, so delivery procedures may vary between different countries or regions. Logistics companies may use relevant shipping information to transport and deliver packages, provide delivery status updates, and complete necessary transportation procedures.
We will make reasonable efforts to provide only the information necessary to complete delivery.
7. When You Contact Us
If you contact Orlyah by email, we may retain information that you voluntarily provide, such as your name, email address, order information, description of your issue, and other content included in your message.
This information is primarily used to understand your question, verify relevant orders, and handle your request.
For example, if you ask about the shipping status of an order, we may need to review the order number and related delivery information. If you ask about a return, we may need to verify the relevant order and product details.
To help us handle your request accurately, we recommend providing information that is relevant and necessary to your inquiry, but please do not voluntarily provide sensitive personal information that is unrelated to the matter.
8. Website Access and Technical Information
When you visit the Orlyah website, our systems may automatically record certain technical information.
This information may include your IP address, browser type, device type, operating system, pages visited, access time, referring page, and certain website interaction information.
Such information is generally used to analyze website performance, improve page functionality, identify system abnormalities, prevent malicious access, and maintain website security.
Technical information is more about telling us “what happened on the website” rather than trying to figure out “why you suddenly liked a particular page today.”
9. Cookies and Similar Technologies
The Orlyah website may use cookies or similar technologies to help the website remember necessary information and improve its operation.
A cookie is a small data file stored on your device by a website. It may help the website maintain certain access states, remember necessary settings, or understand how the website is being used.
Some cookies may be necessary for basic website functions, while others may be used to analyze website traffic and improve website performance.
You may manage or restrict cookies through your browser settings. However, if certain cookies are completely disabled, some website functions may not operate properly.
10. How We Protect Personal Information
We take reasonable technical and organizational measures to protect personal information and reduce the risk of unauthorized access, use, modification, disclosure, or loss.
These measures may include access controls, system security measures, data processing controls, and other security measures appropriate to the website's operating environment.
However, the internet is not an environment that is completely free of risk. No method of transmitting information over the internet can guarantee absolute security. Therefore, while we make reasonable efforts to protect your information, we cannot guarantee that information transmitted over the internet will always be completely risk-free.
11. We Do Not Keep Information Indefinitely
We determine how long personal information is retained based on actual business needs, the purpose for which the information is used, and applicable legal requirements.
For example, information related to orders may need to be retained for a certain period to maintain order records, process returns and refunds, maintain financial records, resolve disputes, and handle other necessary matters.
When information is no longer reasonably required for business purposes and there is no legal or other legitimate requirement to retain it, we may delete, anonymize, or otherwise appropriately process the information.
In other words, we have no interest in keeping old information around forever like a collection of forgotten souvenirs.
12. Information Sharing and Third-Party Services
To operate the website and provide related services, we may need to share necessary information with certain third-party service providers.
These third parties may include payment service providers, logistics and transportation companies, website technology providers, website hosting providers, security service providers, analytics providers, and other service organizations that provide necessary operational support.
We process relevant information based on actual business needs and make reasonable efforts to limit the scope of information shared.
Third-party service providers generally process information according to their own terms of service and privacy policies. Therefore, when using relevant third-party services, you may also review their applicable privacy policies.
13. Cross-Regional Information Processing
Because Orlyah provides global shipping services, the processing of information related to orders, shipping, and website operations may involve different countries or regions.
Different regions may have different data protection and privacy requirements.
We will process relevant personal information in a reasonable manner according to applicable laws and regulations and actual business needs, while taking appropriate measures to maintain information security.
When information needs to be processed by service providers in different regions, we will take reasonable and appropriate measures to reduce risks associated with the processing and transfer of such information.
14. Children's Privacy
The Orlyah website is not specifically designed for children.
We do not knowingly collect personal information from children. If we become aware that information belonging to a child who does not meet applicable age requirements has been collected in an inappropriate manner, we may take reasonable steps to process or delete that information.
Parents or legal guardians who become aware of such circumstances may contact Orlyah through the email address provided on the website.
15. External Websites and Third-Party Links
The Orlyah website may, in certain circumstances, contain links to third-party websites or services.
Once you click such a link and leave the Orlyah website, the relevant third-party website will process your information according to its own privacy policy and data processing practices.
Therefore, this Privacy Policy primarily applies to the Orlyah website and its related services and does not automatically apply to every third-party website.
We recommend reviewing the privacy policy of any third-party website before accessing or using it.
16. Your Information Rights
Depending on applicable law, you may have certain rights relating to your personal information.
These rights may include the right to understand how your personal information is processed, request access to personal information, request correction of inaccurate information, and, where permitted by applicable law, request deletion or restriction of certain processing activities.
The specific rights available to you may vary depending on your location and the applicable legal requirements.
If you would like to understand more about your personal information, you may contact Orlyah by email and, where possible, explain the nature of your request and provide relevant order or information details so that we can verify and process the request appropriately.
17. Fraud Prevention and Website Security
To maintain the normal operation of the website and order system, we may use certain information to identify unusual activity, suspicious transactions, unauthorized access, or other conduct that may affect website security.
Such processing is primarily intended to protect the security of the website, customers, and relevant transactions.
If our systems identify significant irregularities, we may take appropriate measures depending on the circumstances, such as conducting additional verification of relevant order information, restricting certain activities, or taking other reasonable security measures.
Our goal is to keep normal shopping normal—not turn the website into a guessing game.
18. Updates to This Privacy Policy
As website functions, business operations, technical environments, or applicable legal requirements change, we may update this Privacy Policy from time to time.
Updated versions will be published on the website and, where appropriate, the date of the update may be indicated.
We recommend reviewing this page periodically so that you remain aware of the latest information processing practices.
If there are significant changes to this Privacy Policy, we may, where appropriate, notify users through a website announcement or other reasonable means.
19. Company and Brand Information
Orlyah is a brand website operated by USEEMALL LTD.
As part of the website's operations, USEEMALL LTD is responsible for business management, order processing, shipping arrangements, and other necessary operational activities related to the Orlyah website.
The company address is Conyngham Road, Manchester, England. This address is provided for company information purposes and is not a return address. If you need to return a product, please follow the return procedure published on the website and do not send return packages directly to the company address.
20. Contact Us
If you have questions about this Privacy Policy, the processing of personal information, order information, website use, or other privacy-related matters, you may contact us by email.
To help us understand your request accurately, we recommend explaining the relevant matter in your email and providing necessary order information or a description of the issue.
We will review and handle relevant requests appropriately according to the circumstances.
Brand Name: Orlyah
Website: www.orlyah.com
Company Name: USEEMALL LTD
Company Address: Conyngham Road, Manchester, England（This is not a returning address）
Email: customer@orlyah.com